jor9 Privacy Policy — Your Data, Handled with Care

Last updated: January 2026

This Privacy Policy ("Policy") describes how jor9 ("we", "us" or "the Platform"), operating through the website jor9.org, collects, uses, stores, shares and protects the personal information of players and visitors ("you" or "the User"). This Policy applies to all users of the jor9 website and any related services, features or tools offered through it. By registering an account or continuing to use jor9, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein.

jor9 is committed to handling your personal data responsibly and transparently. We collect only what we need, retain it only for as long as necessary, and apply appropriate technical and organisational security measures to protect it against unauthorised access, loss or misuse. This Policy should be read alongside our Terms and Conditions, which also govern your use of jor9.

Data We Collect

jor9 collects personal data across six broad categories. Each category is collected for specific, legitimate purposes directly related to operating a safe, fair and compliant gaming platform:

1. How We Collect Your Data

jor9 collects personal data through the following channels. In each case, we collect only the information that is reasonably necessary for the stated purpose:

• Direct registration: information you provide when you create your jor9 account, including mobile number, date of birth and any identity documents submitted during KYC verification.
• Transactional data: deposit and withdrawal records generated each time you use bKash, Nagad, Rocket, Upay or card payment services connected to your jor9 account.
• Automated technical collection: device identifiers, IP addresses, browser fingerprint data, session cookies and usage analytics collected automatically through standard web technologies when you access jor9.org from any device.
• Support interactions: records of any communications you initiate with our customer support team, whether by email or through the site's contact facility, including the content of those communications.

2. How We Use Your Data

Personal data collected by jor9 is used exclusively for the following purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected:

• Account management: to create, maintain, verify and secure your jor9 player account, including processing your login credentials and enabling account recovery.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain a complete and accurate financial record for your account.
• Identity verification and fraud prevention: to verify your identity through KYC checks, detect and prevent fraudulent activity, money laundering and the use of jor9 for any illegal purpose, and to protect all players on the platform.
• Responsible gaming: to monitor gaming patterns and apply responsible gaming protections including deposit limits, self-exclusion and time-out features; and to fulfil our obligations to players who have requested these tools.
• Platform improvement and analytics: to understand how players navigate jor9, identify technical issues, measure the performance of new features and improve the overall player experience — using aggregated, anonymised data where possible.
• Customer support: to respond to enquiries, complaints and account queries in a timely and accurate manner, and to maintain records of support interactions for quality assurance purposes.

3. Legal Basis for Processing

jor9 processes your personal data under the following legal bases, each of which applies to one or more of the processing purposes described above:

• Contractual necessity: processing that is required to perform the contract between you and jor9, including account creation, transaction processing and the delivery of games and services.
• Legitimate interests: processing that serves jor9's legitimate business interests in fraud prevention, platform security, analytics and responsible gaming compliance, where these interests are not overridden by your privacy rights.
• Consent: where you have given explicit consent to a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time by contacting our support team.
• Legal obligation: processing required to comply with applicable legal obligations, including anti-money laundering requirements, fraud reporting obligations and the retention of financial records.

4. How We Share Your Data

jor9 does not sell, rent or trade your personal data. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: we share relevant transaction data with bKash, Nagad, Rocket, Upay and card payment processors solely to enable the processing of deposits and withdrawals on your behalf.
• Game providers: limited gameplay and session data may be shared with licensed game providers such as Evolution Gaming, Pragmatic Play and Ezugi for the purpose of delivering and auditing live game content.
• Fraud prevention and security partners: anonymised or pseudonymised technical data (such as IP addresses and device fingerprints) may be shared with specialist fraud detection and cybersecurity providers to protect the integrity of the platform.
• Legal and regulatory disclosure: where jor9 is required by applicable law, court order or regulatory obligation to disclose personal data to a competent authority, we will do so and, where legally permissible, will notify you in advance.

All third parties with whom jor9 shares personal data are required, by contract, to process that data only for the purposes for which it was shared and to apply security standards at least equivalent to those maintained by jor9.

5. Cookies and Tracking Technologies

jor9 uses cookies and similar tracking technologies to enable the core functionality of the site, to remember your session and preferences, and to collect the usage analytics described in Section 1. Cookies are small text files stored on your device by your browser. The cookies used by jor9 fall into the following categories: strictly necessary cookies (required for the site to function — these cannot be disabled), functional cookies (which remember your preferences and session state) and analytics cookies (which collect anonymised usage data to help us understand how players navigate the platform).

You can control non-essential cookies through your browser settings. Disabling cookies may affect some features of jor9, including session persistence and personalised content. jor9 does not use third-party advertising cookies or allow advertising networks to track your behaviour on this site.

6. Data Retention

jor9 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations, whichever is longer. As a general guide: active account data is retained for the lifetime of your account; transaction records and KYC verification documents are retained for a minimum of five years from the date of the transaction or verification to comply with financial record-keeping obligations; support interaction records are retained for two years from the date of the interaction; anonymised analytics data may be retained indefinitely as it cannot be linked to an identifiable individual.

When your account is closed — whether voluntarily or by jor9 — we will delete or anonymise your personal data once the applicable retention periods have expired, unless a longer retention is required by law or for the purpose of resolving an outstanding dispute.

7. Your Rights Over Your Data

As a jor9 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page:

• Right of access: you may request a copy of the personal data jor9 holds about you, together with information about how it is being used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right of erasure: in certain circumstances, you may request that jor9 delete personal data it holds about you. This right is subject to our legal data retention obligations; we may be unable to delete data that we are legally required to keep.
• Right to restrict processing: you may request that jor9 restrict the processing of your personal data in certain circumstances, for example while a complaint about data accuracy is being investigated.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

jor9 will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and we will notify you of the extension and the reason for it. There is no charge for exercising your data rights, unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

8. Data Security

jor9 implements appropriate technical and organisational measures to protect the personal data it holds against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include SSL/TLS encryption on all connections between your device and jor9.org, access controls that restrict internal access to personal data on a strict need-to-know basis, secure storage of financial and identity records, and regular security assessments of our platform infrastructure.

While jor9 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jor9 will notify affected users without undue delay and will take immediate steps to contain and remediate the breach.

9. Minors and Age Restriction

jor9 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register an account or use any service on jor9. If jor9 discovers that personal data has been collected from a person under 21, that account will be closed immediately, any funds within it will be returned to the originating payment method (less any losses incurred through gameplay), and all associated personal data will be deleted from our systems as promptly as practicable. If you are a parent or guardian and believe that your child has registered on jor9, please contact our support team immediately using the email address in the footer of this page.

10. Changes to This Policy

jor9 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or platform functionality. When we make material changes, we will post the updated Policy on this page and update the "Last updated" date at the top. For significant changes that materially affect how we use your personal data, we will provide additional notice where reasonably practicable, such as a notification when you next log in. Your continued use of jor9 following the posting of any updated Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how jor9 protects your privacy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a potential data security concern, please contact the jor9 support team by email at the address shown in the footer of this page. Our team is available 24/7 and will acknowledge all privacy-related requests within 48 hours. For queries about responsible gaming tools or account self-exclusion, please visit our Responsible Gaming page.