Play Responsibly with jor9

At jor9, we believe that gaming should always be a source of entertainment — never a cause of financial hardship or personal distress. Responsible gaming is not a legal checkbox for us; it is a core part of how we operate. Every tool, policy and process on this page exists because we genuinely care about the wellbeing of every player on our platform, whether they are in Dhaka, Chittagong, Sylhet or anywhere else in Bangladesh.

This page explains the responsible gaming tools available to all jor9 players, the warning signs of problem gambling, and how to access help if you or someone you know needs it. We encourage every player to read this page carefully and to use the available tools proactively — before any issue arises, not after.

Your Responsible Gaming Toolkit

jor9 provides six practical tools that give you direct control over how you play. All tools can be activated by contacting our support team at the email address in the footer of this page:

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has moved beyond entertainment and is becoming a concern:

If you recognise any of these signs in yourself or in someone close to you, please take action now. Contact our support team or use one of the responsible gaming tools listed above. The sooner you act, the easier it is to regain control.

How to Activate Your Safety Tools

Setting up responsible gaming protections on your jor9 account is straightforward. Follow these four steps:

1. Log in to your jor9 account Use the jor9 Login page to access your account. All responsible gaming tools are linked to your registered account.
2. Contact our support team Send a message to our support team using the email address in the footer. State which tool you want to activate and the parameters you require (e.g. "daily deposit limit of ৳500").
3. Receive confirmation Our team will confirm activation within 24 hours. Deposit limits and time-outs take effect immediately upon confirmation. Self-exclusion is applied without delay.
4. Review and adjust as needed You can request tighter limits at any time. Increases to deposit limits require a 7-day cooling-off period. Self-exclusion periods cannot be shortened once set.

Tips for Healthy Gaming Habits

Most jor9 players enjoy cricket betting, slots and live casino games as a leisure activity without any problems. These practical habits help keep gaming enjoyable and within healthy boundaries:

• Set a fixed entertainment budget before you start each gaming session and stop when that budget is reached — win or lose.
• Never gamble with money you need for rent, bills, groceries or any essential expense. Gaming funds must be genuinely disposable income.
• Take regular breaks. Set a session time limit and stick to it — step away from the screen when your time is up, regardless of whether you are winning.
• Never chase losses. Losing sessions are a normal part of any game of chance. Increasing your bets to recover a loss rarely works and usually makes things worse.
• Balance gaming with other leisure activities — sport, family time, social events, outdoor activities. Gaming should be one enjoyment among many, not the only one.
• Keep track of time spent gaming. Use jor9's activity report tool to review your history each month so you always have an accurate picture of your gaming habits.

Responsible gaming is not about playing less — it is about playing smart. The tools and habits above ensure that gaming remains what it should always be: an enjoyable form of entertainment.

Self-Exclusion: A Full Break When You Need It

Self-exclusion is the most comprehensive responsible gaming tool available on jor9. When you self-exclude, your account is locked, all access is blocked and no marketing communications are sent to you for the duration of the exclusion period. Self-exclusion is designed for players who feel they have lost control of their gaming and need a firm boundary enforced by the platform itself.

jor9 offers three self-exclusion periods. Each is a binding commitment that cannot be shortened or reversed once it is in place:

• 6-month exclusion: a medium-term break that gives you time to reflect and seek support if needed, while keeping the possibility of returning to the platform open in the future.
• 1-year exclusion: a longer commitment for players who need more time away. The account remains locked for 12 months with no exceptions.
• Permanent exclusion: a lifelong commitment. Once permanent exclusion is activated, the account is closed permanently and cannot be reopened under any circumstances.

To request self-exclusion, contact our support team by email at any time. Your request will be actioned within 24 hours. Any balance remaining in your account at the point of exclusion will be returned to your registered payment method (bKash, Nagad or Rocket) after standard verification checks.

External Support and Resources

If you feel that gambling is affecting your life, your family or your finances in a serious way, we strongly encourage you to seek help beyond the tools jor9 can provide. External support services offer confidential, specialist guidance:

Protecting Children and Young People

jor9 is strictly an adults-only platform. Players must be 21 years of age or older to register and play. We carry out age verification checks on all accounts and reserve the right to request identity documents at any point to confirm that a player meets the minimum age requirement. Any account found to belong to a person under 21 will be closed immediately and any funds returned to the originating payment method.

If you are a parent or guardian and are concerned that a child in your household may be accessing jor9, we recommend using parental control software to restrict access to gaming websites on shared or family devices. Please also contact our support team immediately so we can investigate and take appropriate action.

jor9's Commitment to Safe Gaming

Responsible gaming is built into jor9 from the ground up — not added as an afterthought. We train our support team to identify and respond to signs of problem gambling. We apply strict age verification on every account. We enforce cooling-off periods on limit increases to prevent impulsive decisions. And we make it as easy as possible to set restrictions, take breaks or close an account entirely. Our goal is for every jor9 player in Bangladesh to have a genuinely enjoyable gaming experience that remains safely within their personal means and boundaries.

If you have any questions about our responsible gaming policies or tools, or if you need immediate assistance, please contact our support team using the email address shown in the footer of this page. We are available around the clock and we will always take responsible gaming requests seriously and act on them promptly.